Frequently Asked Questions

  1. When will the shirts be available?
    a. All shirts are available now at all our locations and online.

  2. Where can I pick up my shirts?
    a. Shirts can be picked up at any of our locations or we can ship them to you by ordering your shirts online here.

  3. How can I order shirts?
    a. You can order the shirts online at: www.Ideashirts.net

  4. How can I pay for the shirts?
    a. You can pay via Online via Credit Card


  5. How can I reach RGV ProDirect?
    a. You can email us at rgvprodirect@gmail.com or you can call our office at 956-687-2000

  6. What if the shirt does not fit? What is RGV Prodirect’s exchange and return Policy?
    a. We will exchange your shirt at no charge. This can be done at any of the RGV ProDirect locations.
    b. Items that are unworn, unwashed, unaltered and have all original tags attached may be exchanged within 30 days of purchase. You must include your reciept, your name, address, daytime phone number and email address. Exchange shipping charges are the responsibility of the customer.

  7. How do RGV ProDirect sizes compare to other store sizes?
    a. Shirt sizes can vary from store to store. We encourage you to review our sizing chart and to review how to properly size for your child.

  8. How do I order the right size for my child?
    a. Please take the time to measure your child correctly. We have provided you with instructions on how to measure your child in our "sizing” page of this site.

  9. How many uniforms should I purchase?
    a. This depends on your laundry schedule. We recommend a minimum of 3 tops and 2-3 bottoms per season, 1 sweater and a belt.

  10. How do I care for my shirt?
    a. For proper care of shirts, turn the shirts inside out and machine or hand wash in cold (gentle setting for machine wash). Wash dark and red colors separately. Line dry or tumble dry on low-medium setting; remove promptly. Do Not Bleach.

  11. Will RGV ProDirect be selling Spirit Shirts and Jackets?
    a. Yes, we will have these on the website and at our locations.